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Privacy Policy

Screwfix Spares Limited is registered as a Data Controller with the Data Protection Regulator, The Information Commissioner's Office. Our registration reference is ZB536155. Screwfix Spares Limited only collect or use personal and other information relating to you for the purposes indicated in notifications with the Information Commissioner's Office and as detailed in this privacy policy in accordance with all applicable UK & International Laws.

Why Screwfix Spares Limited collect your information

When Screwfix Spares Limited collects and processes Personal Data it is conducted under the legal basis of performance of a contract to provide goods or services to you that you purchase or on the grounds of legitimate business interest such as when we ask you for feedback on our products and services.

What information Screwfix Spares Limited collects & how it is used

Personal Information - When you sign up to become an account holder with Screwfix Spares Limited you are entering into a contractual and financial credit agreement for the mutual benefit of both Screwfix Spares Limited and yourself. As part of this contract Screwfix Spares Limited collect and use your personal details for various reasons this includes: (Name, Invoice Address, Delivery Address, Email address and Telephone Number) in order to complete the sale of goods you have requested and to deliver those products to you in a timely manner and at favourable prices.

Screwfix Spares Limited collect and use your email address to notify you of your order status and to send you communications of special offers on a regular basis and to notify you of updates to services. We also use an email address as part of the reset your password function if you forget or want to change your password.

Screwfix Spares Limited will use your details to carry out security checks which involve sharing your personal information with credit reference agencies and our credit insurers to help prevent fraudulent activity and for financial protection purposes.

Screwfix Spares Limited may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services.

You will be given access to Connections On-Line a web based spare parts ordering and identification system where you can identify parts through category browsing and keyword searching and reviewing exploded parts diagrams provided by the parts manufacturers. This facility allows you to manage your account on line and is secured by requiring you to set usernames and passwords for all authorised users. Advice on creating and choosing a strong password can be found below.

Where you have not been successful in obtaining a credit account with us you may alternatively become a card account customer, under this option Screwfix Spares Limited will also collect payment card details including: full 16 digit card number, expiry date, name as displayed on the card, issue number where relevant and the security code. This enables us to authorise your payment, process and to fulfil your orders. Additional security checks may be carried out as part of this process where you use a Visa or MasterCard payment card; this is carried out by your card issuer and not Screwfix Spares Limited.

Finally if you take advantage of our direct delivery services we will also collect the personal details of your customers in order to deliver the products directly to them. Information will include: Name, Delivery Address, Telephone Number and Email Address. Screwfix Spares Limited ask that you ensure your customers know that you are sharing their personal details with Screwfix Spares Limited before submitting the order to us. Alternatively if you are allowing your customer to use the Connections Online application then please refer your customer to this privacy notice.

Tracking & Performance Data - To improve the design, to tailor content and in order to understand the buying behaviour of users, the Connections On-Line web based application uses cookies which are small text files containing tracking information which are stored on your computer's hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the web application.

Screwfix Spares Limited cookies hold the following information:

To find out how to block the use of cookies, please refer to Screwfix Spares Limited's Cookies Policy.

Other Information Pertaining to you - Screwfix Spares Limited may collect other information from you such as any email messages you send to us, transcripts of any live chats you take part in and may also record any telephone conversations you may have with us for training, legal obligations, warranty and improvement purposes.

Information Sharing

Screwfix Spares Limited will not disclose your personal information to anyone other than businesses within the Screwfix Spares Limited group and to reputable third party contractors engaged by Screwfix Spares Limited to perform a variety of functions such as delivering and processing your orders, assisting with promotions, fraud management, handling complaints or providing technical services such as Live Chat and hosting.

Screwfix Spares Limited require all such third parties to sign a data sharing agreement which means they agree to treat your personal information as fully confidential and to fully comply with all applicable UK and International data protection laws and consumer legislation. Screwfix Spares Limited will never sell or pass your personal information to anyone without informing you and gaining your consent.

Disclaimer - Screwfix Spares Limited provide links to other resources & websites such as review sites, social media pages and blogs hosted on other platforms amongst others. By visiting these sites you recognise that these other websites to which Screwfix Spares Limited link to will be governed by their own terms and conditions & privacy policies. We accept no responsibility or liability for the content and data protection policies of websites which are not within Screwfix Spares Limited's control.

This privacy policy may not be applicable in all countries where Screwfix Spares Limited visitors or registered community users reside, security policies may vary according to the individual Internet laws in each host country.

Your consumer rights

As a customer of Screwfix Spares Limited you have several rights in relation to the processing of your personal information, these are:

Right to access - You can access all the information Screwfix Spares Limited hold about you through Connections On-Line or alternatively contact your Area Account Manager.

Right to accuracy - You can correct any of your information through Connections On-Line or alternatively contact your Area Account Manager.

Right to object - If you are not satisfied in any way with how Screwfix Spares Limited are processing your information you may contact your Area Account Manager or alternatively you can use the details/methods provided at the end of this policy statement and explain why you object. For example, should you no longer want us to email you special offers, you can unsubscribe at any time by using an unsubscribe link in an email, by changing your communication preferences in your account profile in Connections On Line or by letting us know by email or phone.

You may ask us to restrict or completely stop processing your information and dependent on the legal basis upon which we are processing it, if we should not agree to this we will let you know together with the reason why. If you are still not satisfied with our response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed at the end of this policy.

Right to erasure - Effectively this will be a request to close the account and for Screwfix Spares Limited to remove all information from our systems. This type of request has restrictions due to legal and contractual obligations including retention periods, however we will tell you if we are unable to remove your data and provide a full explanation.

Portability - You can ask Screwfix Spares Limited to provide any information held about you to another organisation in a universally compatible format. These requests should be directed to the contact details shown in the Contact Us section below.

Contacting us

You can exercise any of the rights listed above, known as a Data Subject Request (DSR) in writing. For Subject Access Requests (SAR's) specifically we ask that you complete the form available as a PDF here.

This should be printed, completed, signed & returned to Screwfix Spares Limited together with copies of 2 forms of ID, one of which must include a signature.

For other types of Data Subject Requests, you should be able to perform these yourself through Connections On-Line or you may email us using the contact details below and providing us with 2 proofs of ID.

Proofs of identity can include:

Return this information to us by post:

Data Protection Office
Screwfix Spares Limited
Medco House
Bordesley Green Road
Birmingham
B9 4UA

We recommend that postal communications are sent by Recorded Delivery, but this is not compulsory.

To request data is erased or ask for a copy of your personal information, click here.

We aim to complete requests by no later than 30 days after receipt of a communication.

Should you not be satisfied with our decision then you may of course escalate the matter to

The Information Commissioners Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

Changes to our Privacy Policy

Screwfix Spares Limited may make changes every now and then to this Privacy Policy and Terms & Conditions, it is your responsibility to familiarise yourself with the latest version prior to using our website and our services.

We are a secure site

Screwfix Spares Limited uses various organisational and technical measures to protect personal information.

Organisational Measures - Screwfix Spares Limited have company policies and handling procedures in place which employees and business partners with whom we may share your information must follow. Regular training is also undertaken to ensure policy and procedures and all applicable regulations and laws are followed.

Access Control & Authentication - Screwfix Spares Limited use access control systems to ensure only authorised employees and business partners have access to information that is limited to what is needed for carrying out their job. Each individual with access has to provide credentials in order to gain access to the systems which are monitored.

Connections On-Line provides customers access to their account information, personal information, orders, invoices etc and customisable settings to help improve their use of the application.

In order to provide this service Screwfix Spares Limited invite you in the first instance to create a username and password. Screwfix Spares Limited would ask that you maintain the confidentiality of these credentials just as we do ours to help prevent unauthorised access.

Screwfix Spares Limited offer the following tips to keep log in details secure:

Encryption - Screwfix Spares Limited use data encryption to ensure safe and secure transactions. Connections On-Line is secured using industry standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) technology which creates an encrypted link between the web server and your browser ensuring that all data remains private and secure.

In order to be able to generate this encrypted link, a web server requires an SSL/TLS Certificate.

SSL/TLS certificates confirm two essential factors:

Data Storage & Retention - Screwfix Spares Limited retain your information for as long as you are an account holder in access controlled databases. Sales invoice records are retained for 7 years in accordance with financial and tax laws. We will completely remove your information at the point you no longer are an account holder unless required to do so by law in which case we will let you know.

Personal information collected via this website is stored on servers located within the EU and therefore is subject to both UK and EU privacy and data protection regulations; Screwfix Spares Limited will not store your information on systems outside of the EU without permission from you unless international data sharing treaties or specialist contracts are in place.

Payment Card Data (where used) - In addition to Screwfix Spares Limited using payment details to process an order, the organisation that processes the payment together with the card issuer may do additional fraud checks to verify the card and the transaction is legitimate.

Visa & MasterCard in particular may interrupt the order process after payment details are entered and will prompt you for an additional security password where one is in use and the card is enrolled in either the "MasterCard SecureCode" or "Verified by Visa" schemes. Where a card is not enrolled you will be prompted to enrol. Once this process is completed you will be returned to our website to complete the transaction.

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